The Gen2® system defines quality, safety and reliability. Backed by our Otis® maintenance program, the Gen2 elevator delivers exceptional performance, day after day.
Remote Elevator Monitoring (REM®) system accumulates real-time information, identifying and correcting most problems, quickly.
The Pulse® system provides 24/7 monitoring of the patented coated steel belts to ensure integrity, which helps to eliminate inspection downtime and maintain safe, efficient operation.
The Automatic Rescue Operation system automatically delivers passengers to the nearest floor during a power failure.
The Otis maintenance program includes 24-hour monitoring, a comprehensive network of prompt, highly trained Otis mechanics, and a global parts network with expedited parts delivery.
OTISLINE® service features a 24-hour call center and a global network with more than 1,000 trained service professionals who ensure prompt, expert service.
The eService customer portal provides 24/7 remote access to your Gen2 elevator for simplified management and monitoring.
With the premium EliteSM service option, dedicated engineers monitor equipment data 24/7 to prevent or resolve any problems as they arise, rapidly, helping to maintain up-time levels of 99%.
Otis is a unit of United Technologies Corp.
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