Features

Confidence in Reliability

Delivers unmatched reliability and service

The Gen2® system defines quality, safety and reliability. Backed by our Otis® maintenance program, the Gen2 elevator delivers exceptional performance, day after day.

Next Arrow

Otis Reliability

Reduces service interruptions

Remote Elevator Monitoring (REM®) system accumulates real-time information, identifying and correcting most problems, quickly.

Visit the resources page
Next Arrow

Otis Reliability

Ensures safe, efficient operation

The Pulse® system provides 24/7 monitoring of the patented coated steel belts to ensure integrity, which helps to eliminate inspection downtime and maintain safe, efficient operation.

Visit the resources page
Next Arrow

Otis Reliability

Avoids passenger entrapment

The Automatic Rescue Operation system automatically delivers passengers to the nearest floor during a power failure.

Visit the resources page
Next Arrow

Otis Service

Keeps people moving

The Otis maintenance program includes 24-hour monitoring, a comprehensive network of prompt, highly trained Otis mechanics, and a global parts network with expedited parts delivery.

Learn more

Otis Service

Provides emergency response, 24/7

OTISLINE® service features a 24-hour call center and a global network with more than 1,000 trained service professionals who ensure prompt, expert service.

Learn more

Otis Service

Ensures access anytime, from anywhere

The eService customer portal provides 24/7 remote access to your Gen2 elevator for simplified management and monitoring.

Watch video

Otis Service

Delivers rapid, real-time support

With the premium EliteSM service option, dedicated engineers monitor equipment data 24/7 to prevent or resolve any problems as they arise, rapidly, helping to maintain up-time levels of 99%.

Watch video